Exclamation mark on HP Support Assistant icon Error: HPSF.exe has stopped working
Can’t update HP Support Assistant and download and install upgrades through HP Support Assistant
HP Support Assistant wakes the pc from sleep mode
HP Support Assistant interrupts games, films, or perhaps TV
Preventing HP Support Assistant from opening automatically
HP Support Assistant is stuck “gathering information”
Uninstalling HP Support Assistant
Display flashes distortion on the screen when changing between apps
Can’t open HP Support Assistant This document is true for HP personal computers and tablets with HP Support Assistant and Windows 8, Windows 10, or maybe Windows seven.
HP Support Assistant optimizes computer performance and also resolves problems by using analysis tools & utilities. HP Support Assistant has an access point for software updates, online classes, product information, and offers HP contact info.
NOTE: For internet business computers, find out Using HP SoftPaq Download Manager. This energy offers an easy and quick method to obtain software program and driver updates for HP commercial notebook and desktop PCs.
Resolve almost all HP Support Assistant issues by downloading and putting in the most recent version of HP Support Assistant on the HP Support Assistant site. Make use of the info within this doc to troubleshoot certain HP Support Assistant issues.
NOTE: The pictures in this particular document might vary slightly based on the model of yours.
Exclamation mark on HP Support Assistant icon When you experience an exclamation mark on the HP Support Assistant icon within the taskbar, it indicates there are updates or maybe mail messages that require the interest of yours. To obtain and install these updates and also read these emails, do the next measures.
NOTE: Only a few updates are necessary; some people are encouraged. You don’t need to obtain and put in all the updates, nonetheless, in case you don’t, the exclamation mark will do to exhibit on the HP Support Assistant icon.
In order to open HP Support Assistant, double click the HP Support Assistant icon.
NOTE: The picture you notice might vary slightly based on the model of yours.
Click The gadgets of mine to find My PC. In this particular package, you will find 2 choices, Messages and updates, each of which may demand attention. You know attention is needed if you notice an exclamation mark.
Figure: The PC of mine
The PC of mine with Updates and also Messages highlighted Click Updates in case it’s an exclamation mark next to it. If there’s absolutely no exclamation mark next to Updates, skip to step six.
From the Updates available part, check out the boxes for each one of the revisions, then just click Download and install.
Figure: Updates available
Installing and downloading updates that are available Follow any on screen instructions.
Click Messages in case it’s an exclamation mark next to it.
In the Messages can be found screen, press into the communications to look over them. When you’re done, click on the on the right of every message to delete it.
Figure: Messages are available
Deleting messages that are available Restart the pc of yours.
The exclamation mark must be gone.
Error: HPSF.exe has stopped working
An error message opens stating that HPSF.exe has stopped working.
Figure: Error message Error message HPSF.exe has stopped working
In order to fix the error, uninstall HP Support Assistant, then set up the newest edition on the HP Support Assistant website:
Uninstall the HP Support Assistant with the next steps: In Windows, hunt for and open change or perhaps eliminate an application.
On the Programs and also Features window, select HP Support Assistant, and then click the Uninstall button.
Figure: Uninstall HP Support Assistant
Uninstall display on the Control Panel with HP Support Assistant highlighted
NOTE: If HP Support Assistant is not mentioned or perhaps doesn’t uninstall properly, get the newest HP Support Assistant version without uninstalling the existing variant. After HP Support Assistant is installed as well as working, duplicate the uninstall steps.
Click Yes on the Programs and also Features display screen to verify you need to uninstall HP Support Assistant.
Figure: Uninstall confirmation
Confirmation display for an uninstall with Yes selected Restart the pc to finish the process.
When the uninstall procedure is done, wide open a web browser, as well as head to the HP Support Assistant site.
Implement these simple steps to obtain HP Support Assistant: Click Download HP Support Assistant.
Figure: HP Support Assistant site
HP Support Assistant webpage with Download HP Support Assistant selected Once the download package displays in the bottom part of the display, just click Save.
When the download completes, click Run, after which implement the on screen steps.
This may take a couple of minutes to finish.
When the process completes, select Yes, then simply click Finish to restart the process.
When the method restarts, the HP Support Assistant icon displays on the task bar.
Click on the HP Support Assistant icon to start the application program.
If HP Support Assistant is operating properly, you’re finished.
Can’t update HP Support Assistant and download and install upgrades through HP Support Assistant If you’re experiencing issues updating HP Support Assistant or even putting in and downloading updates through HP Support Assistant, download and put in the newest version of HP Support Assistant on the HP Support Assistant site.
If issues persist, ensure the Access to the internet of yours is operating properly (that is, you are able to browse the web and also view Web pages), and also the installed security software (firewall) isn’t obstructing the revisions to HP Support Assistant.
HP Support Assistant wakes the pc from sleep mode
HP Support Assistant health evaluation or maybe tune up could possibly result in the pc to get up from slumber mode. Implement these simple steps to prevent all traffic programs from waking the pc, or even relate to Preventing HP Support Assistant from opening easily.
CAUTION: Disabling wake timers stops many programs from waking the pc, which includes preventing Windows Media Center from waking the pc for regular TV recordings.
In Windows, hunt for and open Edit power diet plan.
Click Change innovative energy settings.
Figure: Edit Plan Settings
Edit Plan Settings window with Change advanced power settings selected Click the plus (+) sign next to Sleep, and then click the plus (+) symbol next to permit wake timers.
Notebook PCs: Click the drop down menus next to On battery, then choose Disable.
Also, click on the drop down menus next to Plugged in, then choose Disable.
Figure: Advanced power settings (Notebook PCs)
Power Options Advanced options window (notebook PCs) Desktop PCs: Click the drop down menus next to Settings, then choose Disable.
Figure: Advanced power settings (Desktop PCs)
Power Options Advanced options window (desktop PCs) Click Apply, then simply click OK.
HP Support Assistant interrupts TV, movies, or games In order to reduce HP Support Assistant from busting in on online games, films, or maybe several other tasks, set up the day and also some time that HP Support Assistant checks for posts to an era when the pc is on, but not used by someone.
Open HP Support Assistant and simply click Settings within the best right of the window.
Under Next HP messages and updates are slated for: specify the Day on the week: and Timing: alternatives to one day and precious time you need to get updates and communications from HP Support Assistant.
Figure: Change Updates and messages schedule
HP Support Assistant showing posts and also messages schedule Click Save.
HP Support Assistant checks for updates just throughout the day and time selected.
Preventing HP Support Assistant from opening automatically
HP Support Assistant automatically downloads messages as well as updates, gathers configuration info, analyzes the computer system of yours, as well as prepares an activity list. To switch off HP Support Assistant, follow these steps:
CAUTION: In case you turn off the automatic feature, you need to personally run HP Support Assistant during a weekly schedule to always keep your pc operating efficiently.
In Windows, hunt for and open Task Scheduler.
On the left panel, double click Task Scheduler Library
Figure: Task Scheduler Library
Task Scheduler with Tasks Scheduler Library selected Double click Hewlett Packard, then select HP Support Assistant.
A listing of projects for HP Support Assistant displays within the leading center panel.
Select HP Support Assistant Quick Start within the leading center panel.
On the correct panel, click Selected Item to grow the food section, then choose Disable.
Figure: HP Support Assistant enabled
HP Support Assistant made it possible for The selected task shows as disabled in the best center board, as well as don’t opens automatically.
Figure: HP Support Assistant disabled
HP Support Assistant disabled
HP Support Assistant is stuck “gathering information” If Gathering info helps to keep displaying at the upper part of the window and also the Product Name, Serial Number and Product Number will always be loading, an alternative model of HP Support Assistant is able to solve the problem. Follow these simple steps to resolve the problem:
Turn off the firewall and antivirus software program.
Go to the HP Customer service site. Get into your product number to get an updated version of HP Support Assistant for the pc of yours.
Download and put in the newest version of HP Support Assistant.
Restart the laptop to finish the installation process.
When the method restart is done, the HP Support Assistant icon displays on the task bar.
Click on the HP Support Assistant icon to start the application program.
If HP Support Assistant is operating properly, you’re finished. Switch on the antivirus and also firewall software.
If HP Support Assistant continues to be stuck gathering info, proceed with the other steps.
Uninstall HP Support Assistant.
In Windows, hunt for an open Uninstall an application.
On the Programs and also Features window, select HP Support Assistant, then just click Uninstall.
Figure: Uninstall HP Support Assistant
Uninstall display on the Control Panel with HP Support Assistant highlighted
NOTE: If HP Support Assistant is not mentioned or perhaps doesn’t uninstall properly, get the newest HP Support Assistant version without uninstalling the existing variant. After HP Support Assistant is installed as well as working, duplicate the uninstall steps.
Click Yes on the Programs and also Features display screen to verify you would like to uninstall HP Support Assistant. Restart the computer of yours to finish the process.
Figure: Uninstall confirmation
Confirmation display screen for uninstall HP Support Assistant with Yes selected If the uninstall procedure is done, wide open a Web browser and then head to the HP Support Assistant site. Follow these simple steps to obtain HP Support Assistant:
Click Download HP Support Assistant.
Figure: HP Support Assistant site
HP Support Assistant webpage with Download HP Support Assistant selected If the download bar is shown at the bottom part of the display, just click Save.
When the download completes, click Run, now implement the on screen steps. This may take a couple of minutes to finish.
When the process completes, select Yes, then simply click Finish to restart the process.
When the method restarts, the HP Support Assistant icon displays on the task bar. Click the icon to start the application program.
If HP Support Assistant is operating properly, you’re finished.
Uninstalling HP Support Assistant
The HP Support Assistant is suggested for those HP computers to help with pc maintenance, troubleshooting problems, software upgrades, along with numerous different choices. HP doesn’t suggest removing HP Support Assistant. In case you would like to uninstall HP Support Assistant since it opens automatically and interrupts various other things on the pc, and then a much better option is preventing it from creating automatically (refer to Preventing HP Support Assistant from opening automatically) or maybe set time HP Support Assistant performs tasks (refer to HP Support Assistant interrupts games, films, or maybe TV). In case you still wish to uninstall HP Support Assistant or even want to uninstall it for troubleshooting purposes, do the following steps:
In Windows, hunt for an open Uninstall an application.
On the Programs and also Features window, select HP Support Assistant, then just click Uninstall.
Figure: Uninstall HP Support Assistant
Uninstall display on the Control Panel with HP Support Assistant highlighted Click Yes on the Programs and also Features display screen to verify you need to uninstall HP Support Assistant.
Figure: Uninstall confirmation
Confirmation display screen to uninstall HP Support Assistant with Yes selected Restart the laptop of yours to finish the process.
Display flashes distortion on the screen when changing between apps If the Alt+Tab secrets are accustomed to toggle between HP Support Assistant along with other open applications, the screen flashes distortion on the HP Support Assistant window. Once this happens of course, if the distortion doesn’t disappear, close and also reopen Support Assistant.
The is possible due to a program compatibility issue. There aren’t any software or maybe hardware functions affected by this problem.
Figure: Example of distortion in HP Support Assistant
Distortion in HP Support Assistant
Can’t open HP Support Assistant If HP Assistant doesn’t open, do the next measures to recover the laptop of yours to a previous day when HP Support Assistant opened properly.
In Windows, hunt for and Run that is wide open.
Type RSTRUI.EXE, then press Enter.
A Restore system files and settings window opens.
Figure: Restore program files and settings window
Restore system files and settings window Click Next.
In the Time and Date column, pick a date when HP Support Assistant opened properly.
Figure: Selecting a Time and Date
Choosing a Time and Date Click Next.
Confirm you restore point day, then simply click Finish.
Figure: Clicking Finish
Confirm your restore point with Finish selected The second time you click on the HP Support Assistant icon, HP Support Assistant will open.
For even more info about system restore, see: For Windows ten, 8:Using Microsoft System Restore (Windows ten, eight).
For Windows 7:Using Microsoft System Restore (Windows seven).